Solve Tickets Overselling Issue

MEC Requests Solve Tickets Overselling Issue

1

2 years ago

Justin

open0

I have a customer who sells event tickets, however they they do not fully process their order straight away. They check all orders manually before processing the payment. So orders for events (and products) sit with a status of ‘On Hold’ in WooCommerce when the customer goes through the checkout, and stays as ‘On Hold’ until my client manually checks them. Then when they are happy, they move the order to ‘Processing’ so the payment is taken and then finally the status goes to ‘Completed’. In MEC using the ‘WooCommerce Integration for MEC’ plugin it seems that an event order does NOT reduce the tickets remaining until the ‘Completed’ stage. This causes problems as event oversell, particularly at weekends when the client sells but does not monitor the sales closely. Can there be an option added for the tickets to be reduced when the cart is completed and the order moves to ‘On Hold’ to prevent overselling of tickets?